Shipping Policy & Rates

MAY 2025 CANADA POST STRIKE - all orders will now ship with alternate providers unless a strike is avoided. Please ensure you provide a physical address (PO box addresses will not be deliverable). See Canadian orders section further down the page for more details

All online orders, including pickup orders, are packed at and distributed from our factory located at 25 Waterman Ave.

Orders are shipped from our factory with a courier service called ShippingChimp and the final leg of delivery is done by either Canada Post or USPS.

Pickup

We will notify you when your order is ready for pickup. Customers are welcome to pickup their orders at any of our retail locations.

Free Shipping

We offer free shipping across Canada for orders over $85 and $65 in the USA after any applicable discounts.

Flat Shipping Rates

CANADA

Ontario - $9

Quebec - $10

BC, Alberta, Saskatchewan, Manitoba - $13

Nova Scotia, New Brunswick, PEI - $15

Newfoundland - $17

Yukon, NT, Nunavut - $18

UNITED STATES

New England (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont) - $7.75 USD

Mid-Atlantic (New Jersey, New York, and Pennsylvania) - $7 USD

East North Central (Illinois, Indiana, Michigan, Ohio, and Wisconsin) - $7.75 USD

West North Central (Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, and South Dakota) - $9.25 USD

South Atlantic (Delaware, Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, Washington D.C., and West Virginia) -$9 USD

East South Central (Alabama, Kentucky, Mississippi, and Tennessee) - $7.75 USD

West South Central (Arkansas, Louisiana, Oklahoma, and Texas) - $10.50 USD

Mountain (Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Utah, and Wyoming) - $9.25 USD

Pacific (Alaska, California, Hawaii, Oregon, and Washington) - $10 USD

Delivery Policy

Most orders are shipped out within 24-48 hours, but some products which are not under the J.B. Field’s brand may take up to a week longer.

Please note that packing times can be longer between November and early January as we get an exceptionally high number of orders in the weeks leading up to and following Christmas.

We are not responsible for improper quantity, colour, or size selection. Please let us know immediately if you want your order adjusted and we will do our best to accommodate you.

Address Errors

Make sure your address is entered correctly!

If there are any errors in the address that results in the package getting sent back to us, the customer will be responsible for the cost of re-shipment.

If the customer elects to have the returned order refunded due to an address error, we will deduct the return shipping cost (generally the same as the flat rate) from the refund amount for the socks. If the customer also received free shipping on their original order, the cost of a flat-rate shipping fee to their region will also be deducted.

Canadian Orders

May 2025 update - we will be moving to alternate providers as we approach May 22 when Canada Post is expected to strike, unless a deal is reached in time. See last paragraph for other shippers

Orders shipping within Canada are delivered via Canada Post through a courier service called ShippingChimp and are subject to any applicable taxes determined by the destination province.

Once given a tracking number, shipments generally take 1-4 business days to arrive at the nearest Canada Post processing facility to the customer, and are then delivered by Canada Post 1-2 business days later (remote or far North addresses may take longer)

In the event of a Canada Post strike, we will use alternative providers such as Intelcom, Purolator, GLS, or UPS. Customers may not be able to use their PO boxes during this time.

US Orders

US-bound orders are delivered via USPS through a cross-border courier service called ShippingChimp. Bulk shipping across the border saves you time and money as packages are quickly handed over to USPS.

Shipments take 2-5 business days to arrive once given a tracking number

International Orders