If you placed an order for pickup at 25 Waterman Ave, we will notify you by e-mail and/or SMS when it’s ready. Our pickup hours match the hours of the factory outlet store - see here for current schedule.
If you would like to pick up your order from one of our other retail locations, please let us know and we will try to accommodate you, however be prepared to wait an extra few days for it to be ready.
There is no set deadline for order pickup and we are more than happy to accommodate you for as long as you need, however you must notify us. In the interest of clearing space to hold newer orders, if the order has not been picked up within 30 days, we will send you another reminder. If we do not receive a response from you within 7 days of that reminder we will cancel and refund your order.
If you prefer to have your order shipped instead of picked up you may need to pay a shipping fee - we will send you the link to pay.